NPS Archives 1 | QuestionPro Tue, 12 Dec 2023 20:49:11 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://www.questionpro.com/blog/wp-content/uploads/2022/11/questionpro-logo_11.png NPS Archives 1 | QuestionPro 32 32 Hear what industry leader, Richard Owen has to say about the future of CX https://www.questionpro.com/blog/leverage-nps-to-enrich-customer-experience/ Wed, 05 Aug 2020 16:36:38 +0000 https://www.questionpro.com/blog/?p=108460 In the latest episode of the Bootcast podcast with Vivek Bhaskaran, Founder – QuestionPro and Romi Mahajan, Chief Marketing and […]

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]]> 30+ NPS benchmarks for leading industries in 2024 https://www.questionpro.com/blog/nps-benchmarks/ Thu, 09 Jul 2020 14:48:29 +0000 https://www.questionpro.com/blog/?p=106227 NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]

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]]> NPS Email – The complete guide with examples + 20 Tips https://www.questionpro.com/blog/nps-email/ Thu, 26 Mar 2020 12:18:20 +0000 https://www.questionpro.com/blog/?p=94778 Net Promoter Score (NPS) email is sent to request customers to answer a short question and rate you on the […]

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]]> How to ask NPS follow-up questions + Tips and Tricks https://www.questionpro.com/blog/how-to-ask-nps-follow-up-questions/ Tue, 20 Aug 2019 13:26:23 +0000 https://www.questionpro.com/blog/?p=76398 There are many ways to know what your customers think about your business. The most common and successful method out […]

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]]> How to use NPS tool for converting detractors into promoters https://www.questionpro.com/blog/nps-tool-to-convert-detractors-into-promoters/ Tue, 20 Aug 2019 11:29:04 +0000 https://www.questionpro.com/blog/?p=76386 In today’s highly competitive business world everything is about customers. Businesses obsessively focusing on customer intelligence, engagement, and most important […]

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]]> Measuring Customer Experience: CSAT vs NPS surveys https://www.questionpro.com/blog/csat-vs-nps-surveys/ Fri, 03 Aug 2018 05:19:40 +0000 https://www.questionpro.com/blog/?p=60534 “Your most unhappy customers are the greatest source of learning and making sure you measure the right metrics is key […]

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]]> Using NPS to Improve Customer Experience https://www.questionpro.com/blog/not-just-number-using-nps-improve-customer/ Thu, 01 Jun 2017 07:00:45 +0000 https://www.questionpro.com/blog/?p=43032/ We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]

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]]> Not Just a Number: Using NPS to Improve Customer Experience https://www.questionpro.com/blog/webinar-not-just-number-using-nps-improve-customer-experience/ Tue, 09 May 2017 13:00:05 +0000 https://www.questionpro.com/blog/?p=41871/ According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]

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]]> Revenue weighted NPS: Not all customers are equal (but some are) https://www.questionpro.com/blog/revenue-weighted-nps-customers-loyalty/ Mon, 27 Mar 2017 13:00:06 +0000 https://www.questionpro.com/blog/?p=39472/ Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]

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]]> Not Just a Score: 5 Ways to use NPS to Drive Growth https://www.questionpro.com/blog/5-ways-use-nps-drive-growth/ Mon, 06 Mar 2017 09:12:35 +0000 https://www.questionpro.com/blog/?p=38844/ What’s the best way to ensure business growth? Measuring the customer experience with Net Promoter Score (NPS) is key to growing […]

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