Customer effort score Archives 1 | QuestionPro Wed, 13 Sep 2023 11:45:15 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://www.questionpro.com/blog/wp-content/uploads/2022/11/questionpro-logo_11.png Customer effort score Archives 1 | QuestionPro 32 32 Customer Effort Score (CES) Vs Net Promoter Score (NPS) https://www.questionpro.com/blog/customer-effort-score-nps/ Wed, 24 Jan 2018 11:34:43 +0000 https://www.questionpro.com/blog/?p=53333 Wondering if you should focus on increasing customer loyalty or decreasing the customer efforts put into the interaction with your […]

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