CX Archives 1 | QuestionPro Tue, 26 Dec 2023 22:39:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://www.questionpro.com/blog/wp-content/uploads/2022/11/questionpro-logo_11.png CX Archives 1 | QuestionPro 32 32 Customer Advisory Board: Definition, Tips & Best Practices https://www.questionpro.com/blog/customer-advisory-board/ Mon, 25 Dec 2023 14:00:00 +0000 https://www.questionpro.com/blog/?p=825662 Establishing a Customer Advisory Board (CAB) is a strategic move that can significantly impact the success and growth of a […]

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]]> 2023: A Year of Transformative Product Updates at QuestionPro CX https://www.questionpro.com/blog/2023-a-year-of-transformative-product-updates-at-questionpro-cx/ Wed, 20 Dec 2023 22:14:44 +0000 https://www.questionpro.com/blog/?p=825355 At QuestionPro CX, our commitment to delivering unparalleled customer experience solutions remains steadfast. In 2023, we’ve undertaken a significant journey […]

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]]> Top 10 Segmentation Tools in 2024 to Power Up Your Business https://www.questionpro.com/blog/segmentation-tools/ Wed, 20 Dec 2023 11:00:00 +0000 https://www.questionpro.com/blog/?p=825342 Understanding your customers is the bedrock of successful business strategies, and customer segmentation tools are the key to unlocking that […]

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]]> Journey Management: What It Is, Framework & Best Practices https://www.questionpro.com/blog/journey-management/ Tue, 19 Dec 2023 14:00:00 +0000 https://www.questionpro.com/blog/?p=825303 Have you ever wondered how businesses ensure you have a smooth and satisfying experience when buying their products or services? […]

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]]> Funnel Effectively By Mapping The Journey — Tuesday CX Thoughts https://www.questionpro.com/blog/funnel-effectively-by-mapping-the-journey-tuesday-cx-thoughts/ Tue, 19 Dec 2023 11:00:00 +0000 https://www.questionpro.com/blog/?p=825126 Check out this week’s video review with Ken: I have worked in the business-to-business space for over twenty-five years at […]

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]]> Macro Journeys: Business Growth via Customer Experiences https://www.questionpro.com/blog/macro-journeys/ Mon, 18 Dec 2023 14:00:00 +0000 https://www.questionpro.com/blog/?p=824979 Businesses increasingly realize the importance of understanding and improving what’s known as “Macro Journeys.” Unlike Micro Journey, which focuses on […]

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]]> Contact Strategy: What it is, & Key Elements to Create One https://www.questionpro.com/blog/contact-strategy/ Fri, 15 Dec 2023 14:00:00 +0000 https://www.questionpro.com/blog/?p=824790 Successful business lies in effective communication. It’s not just about talking; it’s about reaching the right ears with the right […]

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]]> Story Map: What it is, Importance & How to Create One? https://www.questionpro.com/blog/story-map/ Fri, 15 Dec 2023 11:00:00 +0000 https://www.questionpro.com/blog/?p=824775 Have you ever wondered how businesses figure out what users truly want and how they feel about their products? It’s […]

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]]> Micro Journeys: Increasing Business-Customer Interactions https://www.questionpro.com/blog/micro-journeys/ Thu, 14 Dec 2023 14:00:00 +0000 https://www.questionpro.com/blog/?p=824735 Do you know businesses are increasingly focusing on what can be termed as “Micro Journeys?” Customer interactions play a vital […]

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]]> Total Experience Technology Trend for Business Interactions https://www.questionpro.com/blog/total-experience-technology-trend/ Thu, 14 Dec 2023 11:00:00 +0000 https://www.questionpro.com/blog/?p=824709 Technology isn’t just a tool—it’s shaping how you do business. The Total Experience Technology Trend is changing things and making […]

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