The importance of understanding how to plan and run an effective NPS program

About the webinar

QuestionPro - The Insights Platform has teamed up with Owen CX - the leaders in designing and implementing NPS programs, with over 1,000 successful implementations under their belt. They are also the creators of the Net Promoter Masterclass, the official Net Promoter Certification program. Together, we will talk you through the key components of a successful NPS program using the most powerful Insights Platform and why it’s critical to train you and your team on the methodology. Join us to understand the significant benefits from using the world’s most widely used CX metric - Net Promoter Score. The webinar will address areas such as your data collection architecture, engaging your organization and the critical differences between B2C and B2B programs.

In this webinar we discussed:

• Basics of Net Promoter Score
• The key components of a successful NPS program
• The optimum data collection architecture using QuestionPro
• How to enable your NPS program for success